feat: add agent API and operational analytics

packages/api-contracts/src/chats.ts

@@ -75,7 +75,11 @@ export const ConversationDetailResponseSchema = ActiveChatSchema.extend({
     staleMessages: z.boolean(),
   }).nullable(),
 });
-export const SuggestedReplyResponseSchema = z.strictObject({ suggestedReply: z.string() });
+export const SuggestedReplyResponseSchema = z.strictObject({
+  suggestedReply: z.string(),
+  intent: z.unknown().optional(),
+  conversationState: z.unknown().optional(),
+});
 export const SendReplyRequestSchema = z.strictObject({ message: z.string().min(1) });
 export const StartConversationRequestSchema = z.strictObject({
   accountId: z.string().min(1),